Effective Date: 12.01.2024
At IPTV LIVE STREAM, we strive to ensure customer satisfaction with our services. However, we understand that there may be circumstances where you may need a refund. This Refund Policy outlines the terms and conditions under which refunds are issued for our services. By using IPTV LIVE STREAM, you agree to the terms of this Refund Policy.
1. General Refund Policy
1.1 Subscription Services Refunds for subscription services are subject to the following conditions:
- Initial Subscription: Refunds for initial subscriptions may be requested within 7 days of the purchase date. To be eligible for a refund, you must provide a valid reason for the request, such as technical issues that prevent you from accessing the service.
- Renewals: Refunds for subscription renewals are not generally provided. Renewal charges are non-refundable, except where required by law.
1.2 One-Time Purchases For one-time purchases, such as pay-per-view events or other individual content, refunds are not typically provided once the content has been accessed or the event has started.
2. Refund Request Process
2.1 How to Request a Refund To request a refund, please contact our customer support team at [support email] with the following information:
- Your name and email address used for the purchase.
- The order number or transaction ID.
- A detailed explanation of the reason for the refund request.
2.2 Processing Time Refund requests will be reviewed and processed within 7-10 business days from the date of receipt. If approved, refunds will be issued to the original payment method used for the purchase.
3. Non-Refundable Situations
3.1 Violation of Terms Refunds will not be provided if you are found to be in violation of our Terms and Conditions, such as engaging in prohibited activities or misuse of our services.
3.2 Technical Issues If you experience technical issues, we encourage you to contact our customer support team for assistance before requesting a refund. We will make every effort to resolve the issue promptly.
3.3 Change of Mind Refunds are not provided for change of mind or if you decide that you no longer wish to use the service after the purchase.
4. Exceptional Circumstances
4.1 Service Outages In the event of prolonged service outages or technical issues that prevent you from accessing the service for an extended period, we may consider issuing partial refunds or credits on a case-by-case basis.
4.2 Billing Errors If you believe you have been billed incorrectly, please contact us immediately. We will investigate the issue and, if a billing error is found, we will correct it and issue a refund as necessary.
5. Contact Information
If you have any questions or concerns about this Refund Policy or wish to request a refund, please contact us at:
9 Stert St Abingdon Oxfordshire OX14 3JF United Kingdom
- +44 (0) 20 8498 6677
6. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated. Your continued use of the website and services after any changes constitute your acceptance of the revised Refund Policy.
Thank you for choosing IPTV LIVE STREAM. We are committed to providing you with a high-quality service and addressing your concerns promptly.
